We stand by the quality of our products and offer a standard two-year full warranty on new products sold by Korg UK Ltd and our authorised UK and Irish retailers. In addition, the standard warranty is three years when purchasing from Korg UK Ltd directly (www.korg.co.uk). For certified refurbished products, the standard warranty is one year.
The Korg warranty covers defects in materials and workmanship in every new Korg product for two years from the date of purchase from Korg UK Ltd or from an authorised Korg UK & Ireland dealer. If you have a valid claim under the Korg warranty and have returned the product in accordance with the procedure set out below, we will repair or replace the defective product free of charge.
If we determine that the problem is not covered under the Korg warranty, we will notify you via your dealer who can inform you of service or replacement alternatives that are available to you.
The warranty period is not extended if your product is repaired or replaced and is not transferable with ownership. Your local consumer protection laws may provide additional rules on warranty - the Korg warranty does not in any way restrict the rights that you have under such rules.
For certain products, Korg offers an extended warranty. To benefit from this, you must register the product within three months of purchase in accordance with the applicable terms and conditions. Without registration the warranty period is limited to the standard warranty period. The extended warranty is not transferable, and the warranty period starts at the time of the original date of purchase.
If a Korg product is used in the way it's intended and becomes faulty within the warranty period, it's our responsibility to repair or replace it.
If something goes wrong, we or your dealer will arrange to collect and return your machine within the UK and Ireland free of charge. In the case of larger items, an in-home repair service may be offered at our discretion.
Including internal batteries and select parts for the same length of time as your product warranty.
If we can’t repair your product, and it’s under warranty, we’ll replace it for you with an equivalent model.
What's not covered
- Normal wear and tear, including parts that might wear over time Accidental damage.
- Damage resulting from incorrect use.
- Damage from external sources such as transit, weather, electrical outages, or power surges.
- Failures caused by circumstances outside of our control.
- Issues which result from a failure to install updates or follow recall requests.
- Products with missing or altered serial numbers.
- Products which have had their housings opened or are otherwise altered.
- Problems caused by using third party accessories, parts, or components.
- Faults caused by:
- Negligent use, misuse, neglect, or careless operation
- Use which is not in accordance with the owner’s manual
- Use of parts and accessories which are not official Korg parts
- Repairs or alterations carried out by parties other than Korg or its authorised agents
Making a warranty claim
Your warranty claim should be made via your original authorised Korg UK & Ireland retailer, who will manage the triaging, repair, collection, and return of your product. If your original supplier is no longer trading, this responsibility passes to Korg UK. Be sure to supply your original proof of purchase when making a claim.
Limitation of liability
To the maximum extent allowed under law, in no event will Korg or its suppliers be liable for any damages, including but not limited to incidental, special, consequential, exemplary or indirect damages, and including but not limited to, cost of cover, loss of data, loss of profits, business interruption, loss of business information or other pecuniary loss arising from the use of (or inability to use) the product and/or services, no matter how caused and on any theory of liability.
In no event shall Korg’s total liability to you for all damages in any one or more causes of action exceed the amount paid by you for the product(s), unless otherwise required by law.
The limitations do not affect your statutory rights as a consumer.