KORG UK Service Department

Welcome to Korg UK's Service Centre

All of Korg's equipment is manufactured from the finest materials and they are designed to give a long and reliable service whether they are to be used in a home studio or in front of thousands of people on a world tour. However even the best product sometimes need attention and we offer the opportunity to get all your problems dealt with in one place.

For product spares, please contact: 01908 304670 (Opening Hours  10am - 3pm, Mon - Fri) - Email: spares@korg.co.uk

Warranty Service

As your Contract of Sale is with your Korg Dealer, servicing of Korg products under warranty must be arranged through the dealer from whom the Korg product was purchased. Your dealer will then arrange for your product to be returned to Korg (UK) Ltd and serviced by the Korg service department.

Every effort will be made to ensure the fastest possible repair time. Where product is returned to Korg (UK) Ltd under warranty, a warranty claim cannot be considered or accepted until the Korg service department has first inspected the product. Click here for more info on our warranty policy

Non Warranty Service

At Korg UK Ltd we have the only KORG approved service department in the UK and ROI, manned by a group of engineers with a depth of experience on Korg equipment unavailable anywhere else in the country. We also have a well-equipped service department allowing us to fault find to component level and of course access to a spares department with thousands of spare parts. 

This means that we are able to find and correct faults quicker than anybody else, keeping the costs lower to you, the musician. 

If required, a quotation service is provided prior to any work commencing but we will need to see the unit first.
(A £30 inc Carriage charge is levied against refused quotations)

It's not possible to quote for work via phone or email correspondence prior to inspection.

How to return a product for non warranty service

1. First make a note of the model number and serial number of the faulty product. You then need to make sure you have a clear description of any symptoms that are occurring. Remember the more information we have about a fault the quicker we will find it and the cheaper the repair will be.

2. Once you have done this please contact our returns department and ask for a Returns number. They will take details of your name address contact number and information about the product and they will then give you the returns number. This number should be clearly marked on the packaging of the faulty product upon returning it to us and will be the 'reference' number you will need to quote in all correspondence with us here at Korg (UK) Ltd. They will also make the necessary arrangements needed for carriage to and from our premises if you so chose.

Returns department: 01908-304650 - Email: returns@korg.co.uk (Opening Hours  9am - 5:30pm, Mon - Fri)

For our full postal address please click here

3. Having completed the first two steps you now need to package the unit for transport. Please remove all manuals, cables and accessories from the parcel unless you feel that they may be responsible for the fault.
E.g.: if the unit doesn't power up we will need to check the power adaptor to make sure it is also working correctly.

Once we have inspected the faulty goods we will contact you and discuss the next step.

Important! It is important that you package your product securely. Please review packaging info below help on packaging your product for transportation to us.

Packaging Products for Repair

Where possible you should always return your goods in the original packaging!

If this is not available there are a number of things we can suggest to protect your product while in transit.

1. Approximately 5 cm of suitable packing should be placed completely around every side of the instrument.
2. Make sure that the packing is pressed firmly into position around all the edges of the goods.
3. If possible all the space between the instrument and the box must be filled so the box won't collapse.
4. Make sure the box you are using is strong enough to protect the product.
5. Make sure all other labels have been removed to avoid confusion on the part of the carrier
6. Make sure that you have clearly marked your returns number on the external packaging or your parcel may be refused.

Packing recommendations

To reduce the risk of shock damage and movement inside the package, we recommend you use one or a combination of the following types of packing material:
a) Expanded polystyrene foam
b) Polystyrene sheets or blocks
c) Bubble wrap
d) Foam rubber screwed up newspaper or any other similar item

Warning!

The packaging of your product will be your responsibility and any damage that occurs to your instrument due to the incorrect packaging will be chargeable. Korg (UK) Ltd will not be responsible for any such damage.

Flightcases

Sending you unit back in a flightcase where possible would be advisable. However if the flightcase itself is not also boxed it will be considered to be 'the external packaging' which will not be covered in the event of damage. Because of this we would always suggest that the flightcase is also boxed.