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KORG UK Product Warranty Information
KORG UK LTD values your custom and always attempts to provide you the very best of service.
KORG products are manufactured under strict specifications and voltages required by each country. These products are warranted by the KORG distributor only in each country. Any KORG product not sold with a warranty card or carrying a serial number disqualifies the product sold from the manufacturer's/distributors warranty and liability. This requirement is for your own protection and safety.
KORG UK LTD's limited warranty provides that, subject to the following limitations, each product will be free from defects in material and workmanship and will conform to KORG's specification for the particular product under normal use and service for one year from the original date of purchase. KORG UK LTD, at its option, shall repair or replace the defective unit covered by this warranty.
The warranty period is twelve (12) months from the date on which the FIRST customer purchased the product from New and covers both parts and labour. It is non transferable and only applicable in the country of purchase.
Tuner and Metronomes: Labor: 3 Years , Parts: 3 Years
Please Note: All valves and external power supplies have a warranty of three months.
Please retain the dated sales receipt as evidence of the date of purchase. You will need it for any warranty service.
Warranty Limitations
The warranty is limited to the repair or replacement of the defective product only.
KORG UK LTD may elect which remedy or combination of remedies to provide at its sole discretion. KORG UK LTD shall have a reasonable time after determining that a defective product exists to repair or replace a defective product. KORG UK LTD's replacement product under its limited warranty will be manufactured from new and/or serviceable used parts. KORG UK LTD's warranty applies to repaired or replaced products for the balance of the applicable period of the original warranty.
KORG UK LTD's entire liability for any defective product shall in no event exceed the purchase price for the defective product.
KORG UK LTD has no liability for general, consequential, incidental or special damages. These include loss of recorded data, the cost of recovery of lost data, lost profits, lost earnings and the cost of the installation or removal of any products.
■The warranty is only valid in the country of purchase. ■Only Korg products purchased from a Korg UK authorised dealer are covered by the warranty. ■Proof of Warranty - The customer must provide proof of purchase in order to obtain warranty service. The dated sales slip or copy thereof is the only acceptable proof of purchase.
The warranty does not cover: ■Damage from physical abuse such as dropping the unit. ■Damage due to liquid contamination and /or battery leakage ■Damage due to excessive high or low Temperature/Humidity ■Damage due to inappropriate storage. ■Physical damage to the heads of any floppy/hard disk mechanism. ■Physically damaged connectors. ■Broken keys or physical damage to the keyboard mechanism. ■Damage resulting from any use other than that it was intended for. ■Any unit that has been repaired or had an attempted repair made to it by non-Korg personnel. ■Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies. ■Any product whose serial number plate has been defaced or removed. ■Damage in transit as a result of inadequate packaging or protection. ■Damage to packaging including instrument/flight cases. ■Any product returned without proof of purchase. ■Product purchase as ex-demo or refurbished stock.